Any company can tout a mission statement or lofty philosophy of striving to offer effective solutions. Many companies spend millions of dollars advertising how committed to service and solutions they are. Advertising may bring customers in initially but it is only action that keeps them coming back.
Everyone on Level 4 team embraces and be strives toward the same goals - being of service to the customer - every hour of every day.
System implementation efforts offer extraordinary challenges to information technology professionals and the organizations impacted by the implementations. A successful implementation can reap vast rewards in organizational strengths and efficiencies.
Level 4 is guided by the following important considerations for system implementations:
- The interaction of technology and the organization
- User involvement and participation